4.5 KW
Included with purchase
4.5 kW sauna heater, wall-mount bracket, installation and operation manual.
Required separately
UKU control, 122 lb stones (quantity 4 × 33 lb 5–10 cm stones boxes).
Sauna Marketplace offers legendary customer service and support. Odds are you landed here from a referral — because we don’t advertise.
That doesn’t mean you should have to pay more. We always honor the lowest prices allowed by our manufacturers. If you find a lower advertised price from an authorized dealer, send us a screenshot and we’ll match it.
We want you to feel great about your purchase for decades. That’s why we also offer free shipping on sauna accessories for life with the purchase of any sauna or sauna heater on Sauna Marketplace.
4.5 kW sauna heater, wall-mount bracket, installation and operation manual.
UKU control, 122 lb stones (quantity 4 × 33 lb 5–10 cm stones boxes).
6.0 kW sauna heater, wall-mount bracket, installation and operation manual.
UKU control, 122 lb stones (quantity 4 × 33 lb 5–10 cm stones boxes).
7.5 kW sauna heater, wall-mount bracket, installation and operation manual.
UKU control, 122 lb stones (quantity 4 × 33 lb 5–10 cm stones boxes).
9.0 kW sauna heater, wall-mount bracket, heat reflector, installation and operation manual.
UKU control, 122 lb stones (quantity 4 × 33 lb 5–10 cm stones boxes).
Package contents and sold-separately requirements can vary by selection; use the row for the exact configuration chosen above.
| Brand | HUUM |
|---|---|
| Catalog Product | HUUM DROP Electric Sauna Heater | 4.5, 6, 7.5 & 9 kW |
| Heater Type | Electric sauna heater |
| Model Number | 4.5 kW / 240 V / 1 phase: DROP 4; 6 kW / 240 V / 1 phase: DROP 6; 7.5 kW / 240 V / 1 phase: DROP 7; 9 kW / 240 V / 1 phase: DROP 9 |
| SKU / Part Number | 4.5 kW / 240 V / 1 phase: H1001052; 6 kW / 240 V / 1 phase: H1001062; 7.5 kW / 240 V / 1 phase: H1001082; 9 kW / 240 V / 1 phase: H1001072 |
| Maximum Room Volume | 4.5 kW / 240 V / 1 phase: 248 ft³; 6 kW / 240 V / 1 phase: 318 ft³; 7.5 kW / 240 V / 1 phase: 389 ft³; 9 kW / 240 V / 1 phase: 460 ft³ |
|---|---|
| Minimum Room Volume | 4.5 kW / 240 V / 1 phase: 106 ft³; 6 kW / 240 V / 1 phase: 177 ft³; 7.5 kW / 240 V / 1 phase: 248 ft³; 9 kW / 240 V / 1 phase: 283 ft³ |
| Minimum Circuit | 4.5 kW / 240 V / 1 phase, 6 kW / 240 V / 1 phase: 30 A; 7.5 kW / 240 V / 1 phase: 40 A; 9 kW / 240 V / 1 phase: 50 A |
|---|---|
| Phase | 1 phase |
| Rated Current | 4.5 kW / 240 V / 1 phase: 18.75 A; 6 kW / 240 V / 1 phase: 25 A; 7.5 kW / 240 V / 1 phase: 31.25 A; 9 kW / 240 V / 1 phase: 37.5 A |
| Rated Power | 4.5 kW / 240 V / 1 phase: 4.5 kW; 6 kW / 240 V / 1 phase: 6 kW; 7.5 kW / 240 V / 1 phase: 7.5 kW; 9 kW / 240 V / 1 phase: 9 kW |
| Supply Voltage | 240 V |
| Wire Size | 4.5 kW / 240 V / 1 phase, 6 kW / 240 V / 1 phase: 10 AWG; 7.5 kW / 240 V / 1 phase, 9 kW / 240 V / 1 phase: 8 AWG |
| Assembled Dimensions | 4.5 kW / 240 V / 1 phase, 6 kW / 240 V / 1 phase, 9 kW / 240 V / 1 phase: 23" W (584.2mm) x 15" D (381mm) x 14" H (355.6mm); 7.5 kW / 240 V / 1 phase: 15.4" W (390mm) x 13.2"D (335mm) x 23.3"H (590mm) |
|---|---|
| Minimum Host-Room Height | 74.41 in |
| Product Weight | 4.5 kW / 240 V / 1 phase: 20.9 lbs (9.48kg); 6 kW / 240 V / 1 phase: 21.9 lbs (9.93kg); 7.5 kW / 240 V / 1 phase: 25 lbs (11.33kg); 9 kW / 240 V / 1 phase: 24.9 lbs (11.29kg) |
| Stone Capacity | 122 lbs |
|---|
| Ceiling-Clearance Reference Height Above Finished Floor | 27.17 in |
|---|---|
| Ceiling-Clearance Reference Plane | Top Of Rocks |
| Front Clearance | 4.5 kW / 240 V / 1 phase: 3.94 in (100 mm); 6 kW / 240 V / 1 phase: 4.72 in (120 mm); 7.5 kW / 240 V / 1 phase: 5.51 in (140 mm); 9 kW / 240 V / 1 phase: 5.91 in (150 mm) |
| Left-Side Clearance | 4.5 kW / 240 V / 1 phase: 3.94 in (100 mm); 6 kW / 240 V / 1 phase: 4.72 in (120 mm); 7.5 kW / 240 V / 1 phase: 5.51 in (140 mm); 9 kW / 240 V / 1 phase: 5.91 in (150 mm) |
| Right-Side Clearance | 4.5 kW / 240 V / 1 phase: 3.94 in (100 mm); 6 kW / 240 V / 1 phase: 4.72 in (120 mm); 7.5 kW / 240 V / 1 phase: 5.51 in (140 mm); 9 kW / 240 V / 1 phase: 5.91 in (150 mm) |
| Clearance to Floor | 3.94 in (100 mm) |
| Combustible Side Clearance | 4.5 kW / 240 V / 1 phase: 3.94 in (100 mm); 6 kW / 240 V / 1 phase: 4.72 in (120 mm); 7.5 kW / 240 V / 1 phase: 5.51 in (140 mm); 9 kW / 240 V / 1 phase: 5.91 in (150 mm) |
| Minimum Installation Envelope Depth | 4.5 kW / 240 V / 1 phase: 17.13 in (435 mm); 6 kW / 240 V / 1 phase: 17.91 in (455 mm); 7.5 kW / 240 V / 1 phase: 18.7 in (475 mm); 9 kW / 240 V / 1 phase: 19.09 in (485 mm) |
| Minimum Installation Envelope Width | 4.5 kW / 240 V / 1 phase: 23.23 in (590 mm); 6 kW / 240 V / 1 phase: 24.8 in (630 mm); 7.5 kW / 240 V / 1 phase: 26.38 in (670 mm); 9 kW / 240 V / 1 phase: 27.16 in (690 mm) |
| Top of Rocks Above Finished Floor | 27.16 in (690 mm) |
| Included Components | 4.5 kW / 240 V / 1 phase: 4.5kW Sauna heater, Wall-mount bracket, Installation and operation manual, 5-Year limited warranty (excluding elements); 6 kW / 240 V / 1 phase: 6.0kW Sauna heater, Wall-mount bracket, Installation and operation manual, 5-Year limited warranty (excluding elements); 7.5 kW / 240 V / 1 phase: 7.5kW Sauna heater, Wall-mount bracket, Installation and operation manual, 5-Year limited warranty (excluding elements); 9 kW / 240 V / 1 phase: 9.0kW Sauna heater, Wall-mount bracket, Heat reflector, Installation and operation manual, 5-Year limited warranty |
|---|---|
| Required, Not Included | UKU Control, 122 lbs stones (Qty 4 x 33 lbs 5-10cm stones boxes) |
| Certifications & Listings | CE, IPX4, SGS |
|---|
| Residential Warranty | 3-Year Limited Residential Warranty and 1-Year Limited Commercial Warranty (Excluding Elements) |
|---|
Use the attached current manual and a qualified installer for final sizing, wiring, clearances, venting, and local-code compliance.
Conflict-free exact-model facts verified from the current manual, manufacturer surface, or exact current distributor record; variation-specific values are labeled.
An electric sauna heater that heats the sauna room and stone mass for traditional löyly. Choose the output from adjusted room volume, then match the exact voltage, phase, circuit, controls, stones, clearances, and ventilation.
These items are identified as operational dependencies, not optional add-ons.
Exact-family replacements and system components are linked here with their specific use.
These are vendor suggestions. A suggestion is not proof of fit or a requirement.
These products name this item as required, optional, or part of their heater package.
These package sources explicitly name the heater; verify current selection and installation requirements.
These are comparison alternatives, not drop-in substitutes.
Verified model-specific facts are kept in Technical Specifications, while current manuals and support files are kept in Manuals & Documents. If an exact source does not resolve a value or relationship, this page leaves it open instead of borrowing from a neighboring model.
Official HUUM US/Canada UKU 4.2 installation and operation manual. Use only after the supplied or installed hardware is verified as UKU 4.2; a controller package name or commerce SKU does not establish its hardware generation.
Official HUUM US/Canada UKU 4.1 installation and operation manual. Use only after the supplied or installed hardware is verified as UKU 4.1; a controller package name or commerce SKU does not establish its hardware generation.
Current official HUUM US installation and operation manual, verified by Sauna Marketplace on 2026-08-08. Applies to the current DROP 4, 6, 7, and 9 heater generation with the included retainers, spacers, reflector, and heat diverter described by HUUM.
Current official HUUM limited warranty terms linked from HUUM's U.S. warranty page and verified by Sauna Marketplace on 2026-08-08.
Current Bathing Brands HUUM replacement-element matrix. HIVE Mini 6 uses three SP0008 2.0 kW elements; HIVE Mini 9 uses three SP0009 3.0 kW elements; HIVE Mini 11 uses three SP0010 3.5 kW elements.
Current Bathing Brands HUUM stone matrix. HIVE Mini requires 330 to 331 lb of 2 to 4-inch Stones 24, supplied as ten 33-lb boxes.
Use these only when the document revision matches the installed product.
Archived by Sauna Marketplace; retained for installed-base and historical-link support.
HUUM DROPs purchased on Sauna Marketplace ship daily - fast and free out of Illinois. They typically go FedEx. Contact us for worldwide shipping quote.
Powered by HUUM. For personalized help choosing a heater or Saunum system, talk with Sauna Marketplace.
HUUM DROP combines a wall-mounted, water-drop form with 122 lb of exposed stones for soft, abundant steam. This is the latest current U.S. generation, with HUUM’s reflector, heat diverter, element retainers, and element spacers included. Choose 4.5, 6, 7.5, or 9 kW for adjusted sauna volumes from 106 to 460 cubic feet.
Build your complete DROP system. Every new installation needs three components: the DROP heater, a HUUM UKU controller, and 122 lb of 2–4 inch sauna stones. We’ve preselected the most popular Wi-Fi controller and the correct stones. Your complete subtotal updates below.
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Leave WaitlistNo worries! Enter your email, and we'll let you know as soon as it's back in stock.
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Buy Now, Pay Later with premium financing packages only available on Sauna Marketplace.
We look for any issues with your order.
Warehouse schedules shipment
Fast, free, FedEx delivery to your door with tracking
Unlimited access to tech support from SaunaMarketplace.com, Bathing Brands, and HUUM.
This order is fulfilled by Bathing Brands in Chicago. That means you have full access to their top-knotch customer service and tech support, as well as SaunaMarketplace.com and HUUM support. We're with you and your contractors until it's operating as it should, no matter what.
Before your order ships, we provide contact information and reference numbers for each.
HUUM Warranty does not include heating elements. SaunaMarketplace.com offers supplemental 2 year coverage for heating elements (additional charge).
SaunaMarketplace.com Elements Warranty (Additional Cost)
What makes a really great electric sauna heater?
Large stone capacity is a major factor. Without a lot of rocks, the sauna can feel harsh. Rocks provide a ‘softer’ heat that will leave you refreshed instead of depleted after the sauna.
HUUM thinks you should leave the sauna feeling better than you entered it, and large rock capacity is how they do it.
HUUM DROP’s massive 122 lbs of rocks is more than any wall-mounted sauna heater on the market.
And it’s not just about making the experience more comfortable and enjoyable – more rocks also can create more steam.
A lot more steam.
Other sauna heaters need to recover after pouring a ladle of water on the rocks. You can keep going with HUUM heaters, usually until the room is filled with steam.
It’s really a fun experience for the whole family.
But don’t more rocks take longer to heat the sauna room?
Yes. But it’s worth it. And with HUUM’s Wi-Fi enabled UKU controller it’s really not a big deal. Now you can turn on your sauna from the gym, office, or from bed.
Or program it to run at certain times on certain days. The HUUM Apple and Android App will always keep you alerted and let you know when your sauna is ready to use.
The more you sauna, the better you will feel. A convenient app is underrated and can make all the difference.
But large stone capacity and a user friendly app aren’t the only things that set HUUM apart.
HUUM HIVE Mini puts 331 lb of stones into a compact 18 1/8-inch floor heater for gentle, long-lasting steam. The current 2025+ version includes HUUM's stainless steel air tunnel, engineered to improve airflow, speed warm-up, support the heating elements, and help them last longer. Choose 6, 9, or 10.6 kW for current 240V U.S. room ranges of 177 to 566 cubic feet. A HUUM UKU control and ten 33-lb boxes of 2 to 4-inch stones are required and sold separately.
Use the current Product Guide and Manuals & Documents sections on this page for verified model selection, sizing, installation, and warranty information.
Sauna Marketplace offers legendary customer service and support. Odds are you landed here from a referral — because we don’t advertise.
That doesn’t mean you should have to pay more. We always honor the lowest prices allowed by our manufacturers. If you find a lower advertised price from an authorized dealer, send us a screenshot and we’ll match it.
We want you to feel great about your purchase for decades. That’s why we also offer free shipping on sauna accessories for life with the purchase of any sauna or sauna heater on Sauna Marketplace.
4.5 kW sauna heater, wall-mount bracket, installation and operation manual.
UKU control, 122 lb stones (quantity 4 × 33 lb 5–10 cm stones boxes).
6.0 kW sauna heater, wall-mount bracket, installation and operation manual.
UKU control, 122 lb stones (quantity 4 × 33 lb 5–10 cm stones boxes).
7.5 kW sauna heater, wall-mount bracket, installation and operation manual.
UKU control, 122 lb stones (quantity 4 × 33 lb 5–10 cm stones boxes).
9.0 kW sauna heater, wall-mount bracket, heat reflector, installation and operation manual.
UKU control, 122 lb stones (quantity 4 × 33 lb 5–10 cm stones boxes).
Package contents and sold-separately requirements can vary by selection; use the row for the exact configuration chosen above.
| Brand | HUUM |
|---|---|
| Catalog Product | HUUM DROP Electric Sauna Heater | 4.5, 6, 7.5 & 9 kW |
| Heater Type | Electric sauna heater |
| Model Number | 4.5 kW / 240 V / 1 phase: DROP 4; 6 kW / 240 V / 1 phase: DROP 6; 7.5 kW / 240 V / 1 phase: DROP 7; 9 kW / 240 V / 1 phase: DROP 9 |
| SKU / Part Number | 4.5 kW / 240 V / 1 phase: H1001052; 6 kW / 240 V / 1 phase: H1001062; 7.5 kW / 240 V / 1 phase: H1001082; 9 kW / 240 V / 1 phase: H1001072 |
| Maximum Room Volume | 4.5 kW / 240 V / 1 phase: 248 ft³; 6 kW / 240 V / 1 phase: 318 ft³; 7.5 kW / 240 V / 1 phase: 389 ft³; 9 kW / 240 V / 1 phase: 460 ft³ |
|---|---|
| Minimum Room Volume | 4.5 kW / 240 V / 1 phase: 106 ft³; 6 kW / 240 V / 1 phase: 177 ft³; 7.5 kW / 240 V / 1 phase: 248 ft³; 9 kW / 240 V / 1 phase: 283 ft³ |
| Minimum Circuit | 4.5 kW / 240 V / 1 phase, 6 kW / 240 V / 1 phase: 30 A; 7.5 kW / 240 V / 1 phase: 40 A; 9 kW / 240 V / 1 phase: 50 A |
|---|---|
| Phase | 1 phase |
| Rated Current | 4.5 kW / 240 V / 1 phase: 18.75 A; 6 kW / 240 V / 1 phase: 25 A; 7.5 kW / 240 V / 1 phase: 31.25 A; 9 kW / 240 V / 1 phase: 37.5 A |
| Rated Power | 4.5 kW / 240 V / 1 phase: 4.5 kW; 6 kW / 240 V / 1 phase: 6 kW; 7.5 kW / 240 V / 1 phase: 7.5 kW; 9 kW / 240 V / 1 phase: 9 kW |
| Supply Voltage | 240 V |
| Wire Size | 4.5 kW / 240 V / 1 phase, 6 kW / 240 V / 1 phase: 10 AWG; 7.5 kW / 240 V / 1 phase, 9 kW / 240 V / 1 phase: 8 AWG |
| Assembled Dimensions | 4.5 kW / 240 V / 1 phase, 6 kW / 240 V / 1 phase, 9 kW / 240 V / 1 phase: 23" W (584.2mm) x 15" D (381mm) x 14" H (355.6mm); 7.5 kW / 240 V / 1 phase: 15.4" W (390mm) x 13.2"D (335mm) x 23.3"H (590mm) |
|---|---|
| Minimum Host-Room Height | 74.41 in |
| Product Weight | 4.5 kW / 240 V / 1 phase: 20.9 lbs (9.48kg); 6 kW / 240 V / 1 phase: 21.9 lbs (9.93kg); 7.5 kW / 240 V / 1 phase: 25 lbs (11.33kg); 9 kW / 240 V / 1 phase: 24.9 lbs (11.29kg) |
| Stone Capacity | 122 lbs |
|---|
| Ceiling-Clearance Reference Height Above Finished Floor | 27.17 in |
|---|---|
| Ceiling-Clearance Reference Plane | Top Of Rocks |
| Front Clearance | 4.5 kW / 240 V / 1 phase: 3.94 in (100 mm); 6 kW / 240 V / 1 phase: 4.72 in (120 mm); 7.5 kW / 240 V / 1 phase: 5.51 in (140 mm); 9 kW / 240 V / 1 phase: 5.91 in (150 mm) |
| Left-Side Clearance | 4.5 kW / 240 V / 1 phase: 3.94 in (100 mm); 6 kW / 240 V / 1 phase: 4.72 in (120 mm); 7.5 kW / 240 V / 1 phase: 5.51 in (140 mm); 9 kW / 240 V / 1 phase: 5.91 in (150 mm) |
| Right-Side Clearance | 4.5 kW / 240 V / 1 phase: 3.94 in (100 mm); 6 kW / 240 V / 1 phase: 4.72 in (120 mm); 7.5 kW / 240 V / 1 phase: 5.51 in (140 mm); 9 kW / 240 V / 1 phase: 5.91 in (150 mm) |
| Clearance to Floor | 3.94 in (100 mm) |
| Combustible Side Clearance | 4.5 kW / 240 V / 1 phase: 3.94 in (100 mm); 6 kW / 240 V / 1 phase: 4.72 in (120 mm); 7.5 kW / 240 V / 1 phase: 5.51 in (140 mm); 9 kW / 240 V / 1 phase: 5.91 in (150 mm) |
| Minimum Installation Envelope Depth | 4.5 kW / 240 V / 1 phase: 17.13 in (435 mm); 6 kW / 240 V / 1 phase: 17.91 in (455 mm); 7.5 kW / 240 V / 1 phase: 18.7 in (475 mm); 9 kW / 240 V / 1 phase: 19.09 in (485 mm) |
| Minimum Installation Envelope Width | 4.5 kW / 240 V / 1 phase: 23.23 in (590 mm); 6 kW / 240 V / 1 phase: 24.8 in (630 mm); 7.5 kW / 240 V / 1 phase: 26.38 in (670 mm); 9 kW / 240 V / 1 phase: 27.16 in (690 mm) |
| Top of Rocks Above Finished Floor | 27.16 in (690 mm) |
| Included Components | 4.5 kW / 240 V / 1 phase: 4.5kW Sauna heater, Wall-mount bracket, Installation and operation manual, 5-Year limited warranty (excluding elements); 6 kW / 240 V / 1 phase: 6.0kW Sauna heater, Wall-mount bracket, Installation and operation manual, 5-Year limited warranty (excluding elements); 7.5 kW / 240 V / 1 phase: 7.5kW Sauna heater, Wall-mount bracket, Installation and operation manual, 5-Year limited warranty (excluding elements); 9 kW / 240 V / 1 phase: 9.0kW Sauna heater, Wall-mount bracket, Heat reflector, Installation and operation manual, 5-Year limited warranty |
|---|---|
| Required, Not Included | UKU Control, 122 lbs stones (Qty 4 x 33 lbs 5-10cm stones boxes) |
| Certifications & Listings | CE, IPX4, SGS |
|---|
| Residential Warranty | 3-Year Limited Residential Warranty and 1-Year Limited Commercial Warranty (Excluding Elements) |
|---|
Use the attached current manual and a qualified installer for final sizing, wiring, clearances, venting, and local-code compliance.
Conflict-free exact-model facts verified from the current manual, manufacturer surface, or exact current distributor record; variation-specific values are labeled.
An electric sauna heater that heats the sauna room and stone mass for traditional löyly. Choose the output from adjusted room volume, then match the exact voltage, phase, circuit, controls, stones, clearances, and ventilation.
These items are identified as operational dependencies, not optional add-ons.
Exact-family replacements and system components are linked here with their specific use.
These are vendor suggestions. A suggestion is not proof of fit or a requirement.
These products name this item as required, optional, or part of their heater package.
These package sources explicitly name the heater; verify current selection and installation requirements.
These are comparison alternatives, not drop-in substitutes.
Verified model-specific facts are kept in Technical Specifications, while current manuals and support files are kept in Manuals & Documents. If an exact source does not resolve a value or relationship, this page leaves it open instead of borrowing from a neighboring model.
Official HUUM US/Canada UKU 4.2 installation and operation manual. Use only after the supplied or installed hardware is verified as UKU 4.2; a controller package name or commerce SKU does not establish its hardware generation.
Official HUUM US/Canada UKU 4.1 installation and operation manual. Use only after the supplied or installed hardware is verified as UKU 4.1; a controller package name or commerce SKU does not establish its hardware generation.
Current official HUUM US installation and operation manual, verified by Sauna Marketplace on 2026-08-08. Applies to the current DROP 4, 6, 7, and 9 heater generation with the included retainers, spacers, reflector, and heat diverter described by HUUM.
Current official HUUM limited warranty terms linked from HUUM's U.S. warranty page and verified by Sauna Marketplace on 2026-08-08.
Current Bathing Brands HUUM replacement-element matrix. HIVE Mini 6 uses three SP0008 2.0 kW elements; HIVE Mini 9 uses three SP0009 3.0 kW elements; HIVE Mini 11 uses three SP0010 3.5 kW elements.
Current Bathing Brands HUUM stone matrix. HIVE Mini requires 330 to 331 lb of 2 to 4-inch Stones 24, supplied as ten 33-lb boxes.
Use these only when the document revision matches the installed product.
Archived by Sauna Marketplace; retained for installed-base and historical-link support.
HUUM DROPs purchased on Sauna Marketplace ship daily - fast and free out of Illinois. They typically go FedEx. Contact us for worldwide shipping quote.
Powered by HUUM. For personalized help choosing a heater or Saunum system, talk with Sauna Marketplace.
PLAN THE WHOLE SAUNA
Start with the room dimensions, then account for glass, masonry, insulation, ceiling height, required clearances, and available electrical service. That is how we move from a product that looks right to a sauna that heats evenly and comfortably.
See electric sauna heaters by output, stone mass, control style, and installation type. Size from adjusted room volume, not floor dimensions alone.
Shop sauna heaters →Explore indoor and outdoor saunas when you are planning beyond one component. Starting with the room makes heater size, controls, and accessories easier to get right.
Explore complete saunas →Local Bench Time and Sales
Jackson Dunford –
Beautifully made and super simple to use. Can turn it on from anywhere and is so easy to add to your routine. 100% recommend if you’re in the market for a sauna.
Verified owner Peter Hyduke (verified owner) –
Great looking sauna heater
Linwood Johnson –
Love the Drop 7.5! Buying experience was great.
Anonymous –
Incredible steam.
Verified owner Brock Hargrove (verified owner) –
Verified owner Anonymous (verified owner) –
Verified owner Steven (verified owner) –
Heat quickly love the Wi-Fi
Verified owner Ryan (verified owner) –
They delivered quickly and answered all questions. They are very easy to work with and the heater looks great
Verified owner Alan (verified owner) –
Works and looks amazing. Very hot heater.
Kyle S –
One year with the Nest 9kw and it has nearly turned my sauna into a casual backyard bonfire with the elements lighting on fire during heat up. The design is very poor and the support has taken over a month to get warranty approved to get new elements. The occasional overnight email in US that asks one question at a time, that could easily be streamlined with a single message back.
Electrician just came out and is now not comfortable re-installing due to the fried terminal block, not just a heating element issue. Everything was set up to US standards.
Hoping Huum can make this one right. Would ideally cut ties entirely and get my money back, go in a different direction for a better/safer product
Store manager Sauna Marketplace (verified owner) –
Hey Kyle, thanks for sharing your experience. I’m reaching out now to see what we can do on our end. I know we can’t make up for lost time but let’s make this right. -Ben