If you’re not completely satisfied with a product, Sauna Marketplace will gladly exchange or refund the purchase of any qualified product (see exclusions below) returned to us within 30 days of the order shipping date, with no restocking fees. Sales are final 30 days from shipping date.
Qualified (returnable) products are any items that are in original new condition, and include the original box, UPC bar code, packaging, and all accessories and documentation, and that are not excluded below.
Customers will be charged an additional fee (up to a 15%) for restocking/reconditioning the subject item(s) if they return a product in an opened, or non-factory sealed box. There is no handling fee for defective products returned in exchange for the exact same product.
Exclusions from the Return & Refund Policy
Aroma Oils & Menthol Crystals: To ensure the quality and safety of these items, aroma oils and menthol crystals are NOT returnable under any circumstances.
Sauna Rooms & Wood: Pre-cut, Pre-fabricated, Modular, Two-piece, Infrared, Pre-built, Custom Cut and Designer Sauna Rooms along with any type of wood are cut to order and consequently are NOT returnable items.
Steam Diffusers: Steam Diffusers may not fit your steam head, are aesthetically unattractive, will noticeably wear, crack and fade with normal use and are a consumable component. Due to the specific use and nature of steam diffusers they are NOT returnable items.
Steam and Sauna Doors: Steam shower doors and sauna doors are custom made items constructed for specific and individual applications. Due to their uniqueness, steam and sauna doors are not returnable items.
Parts: To ensure the quality, safety and performance of all parts, we cannot accept returns on parts.
Missing accessories: The value of missing items will be deducted from the credit amount of a return. For even exchanges, we will exchange what is returned (e.g., box for box, manual for manual, etc.) In some cases, missing accessories or components may render the product useless and consequently, may not be returnable.
Promotional packages: Returns for promotional package items will only be accepted if all components of the promotional package are returned. Individual package components may be exchanged if defective.
Shipping errors: For any Product received that is not the Product ordered, we will exchange the item at no additional cost upon verification. Proof of purchase (e.g. order confirmation, packing slip or record of purchase in our system) is required for all returns.
Return Shipping Charges: Sauna Marketplace is not responsible for shipping charges for returns. Return shipping must be paid for with insurance.
Mail returns: Returns must be insured.