Payment Options

SaunaMarketplace.com offers a variety of payment options for your online purchases. We accept MasterCard, Visa, Discover, Paypal, Affirm, and checks by mail. Please note that we are unable to accept cash or C.O.D. orders.

If you would like to pay for your order by phone, please call us at (844) 565-1113 for assistance.

Security Guarantee

At Sauna Marketplace, we ensure that your shopping experience is 100% safe and secure. We utilize our secure servers and industry-standard Secured Socket Layer (SSL) technology to protect your personal information, such as name, address, phone number, and credit card details, as it travels over the internet. We are so confident in our security measures that we guarantee you will not be held responsible for any unauthorized charges made to your credit card as a result of shopping with us. In the rare event of fraudulent charges, the Fair Credit Billing Act limits your liability to $50, and we will cover up to that amount. Enjoy a risk-free shopping experience with Sauna Marketplace.

Custom Orders

We do our best to provide accurate timelines for custom builds and special orders. Our manufacturing partners are extremely accurate when the order is on their production calendar. Delays can happen due to materials shortages, labor shortages, and freight disruptions beyond our control. Sauna Marketplace reserves the right to cancel and refund the customer at any time if a manufacturer, shipping partner, or distributor cannot deliver their end of the deal. This includes the introduction of tariffs that make it impossible to deliver economically. We recommend buying products that are already in the United States whenever possible to avoid delays or cancellations.

Guarantee Details

We understand that customers are concerned about the use of their information during online transactions. Sauna Marketplace is committed to protecting your privacy, and we only use the information we collect to process your order.

Checking Your Order Status

You can simply respond to your order confirmation email or contacting su*****@**************ce.com for order updates. You can also check your order status at any time by clicking on the “My Account” link at the top of any page and logging into your account. You will need your username and password. If you forget either of these, provide us with the email address used when creating your account, and we will send a new password to that email address.

Please note that shipping timelines can be a moving target. We do our best to partner with the most reliable shipping partners, and keep you up to date but significant delays and logistical issues do happen. Under no circumstances can Sauna Marketplace be responsible for delayed shipments. We recommend waiting until your shipment arrives before booking an installer or electrician. Under no circumstances can Sauna Marketplace be responsible for labor or electrician costs.

100% Quality Assurance Guarantee

Sauna Marketplace takes quality seriously, and our partners inspect every product, including its packaging, before shipping. Our partners reject hundreds of items each year that fail to meet our quality control standards. They open, inspect, and tag each item we ship, ensuring your complete satisfaction.

In the rare event there is a defective product, tech support will supply new parts and work with you, your contractor, and electrician to troubleshoot and replace components until the products are operating as designed. Our distribution partners and manufacturers are unable to send service techs to your location. Sauna Marketplace is not responsible for electrician or installation costs even in the rare case that additional service or troubleshooting is required.

Accepting Delivery

DO NOT SIGN FOR A DAMAGED DELIVERY WITHOUT CONTACTING CALLING US FIRST. Damage should be reported within 48 hours of delivery for Thermory products.

Returns & Refunds

If you are not completely satisfied with a product, Sauna Marketplace will gladly exchange or refund the purchase of any qualified product (see exclusions below) returned to us within 30 days of the order shipping date, less a 20% handling fee, shipping, and any applicable restocking fees. All sales are final after 30 days from the shipping date.

To return a qualified product, you must first request a Return Authorization from Sauna Marketplace and provide the Sauna Marketplace order number given at time of purchase. Qualified products must be in their original new condition, including the original box, UPC barcode, packaging, accessories, and documentation, and must not be excluded as specified below.

Customers may be charged an additional restocking/reconditioning fee (up to 15%) if they return a product in an opened or non-factory sealed box. There is no handling fee for defective products returned in exchange for the exact same product or for products initially purchased as Open Box.

Exclusions from the Return & Refund Policy

The following items are excluded from our Return & Refund Policy:

• Aroma Oils & Menthol Crystals
• Sauna Rooms & Wood
• Steam Diffusers

• Steam and Sauna Doors
• Sauna Heaters
• Commercial Sauna Heaters & Steam Boilers
• Parts
• Missing accessories

Promotional packages can only be returned if all components of the package are returned. Individual package components may be exchanged if defective.

Shipping errors will be corrected at no additional cost upon verification. Proof of purchase (e.g., order confirmation, packing slip, or a record of purchase in our system) is required for all returns.

Return Shipping Charges: Sauna Marketplace is not responsible for shipping charges for returns.

Mail returns: You may return any merchandise purchased online via mail, provided that the return meets the guidelines described above.

Requesting A Return Authorization

To return merchandise purchased online that qualifies for return, ship it to our authorized return center. First, fill out a Return Authorization (RA) Request form. All returns are handled by email via su*****@**************ce.com or directly with our distributors. Returns sent without a pre-approved RA may be refused without notice, automatically returned, and a handling fee assessed. A product RA is valid for 30 days from its original order shipping date.

Important: Sauna Marketplace must receive a qualified product return within 30 days of its original order shipping date. Sales are final 30 days from the shipping date.

Unapproved Returns: Any returns sent without a pre-approved RA may be refused without notice, automatically returned, and a handling fee assessed. A product RA is valid for 30 days from its original order shipping date.

Returns & Refunds: Customers are responsible for all shipping and insurance charges for returns unless otherwise indicated. If you choose not to insure your package, you will be responsible for any loss or damage. Upon our acceptance of the merchandise in like-new condition and in compliance with our returns policy, the purchase price, less associated fees, will be credited to your credit card. For purchases made with a certified check or money order, a mail refund check will be issued. In either case, please allow 14 days (not including delivery time for mail refunds) from when we accept your returned product for the processing of your applicable refund.

Important: Sauna Marketplace is committed to processing refunds quickly, fairly, and accurately. Proper product care and attention to return instructions will ensure expedited refund processing.

New Product Manufacturer Warranties

All new products are sold with the manufacturer’s limited warranty. Warranty periods and services vary by manufacturer and product. The full text of any such warranty is available on the respective product’s page or upon request. No additional warranty besides that of the manufacturer is offered by Sauna Marketplace. Upon receiving your products, it is the customers responsibility to confirm the warranty included in the manual or packaging is as expected and to return warranty cards if required by manufacturer. Sauna Marketplace is not responsible for changes in warranty period or unintentional errors on our website.

All technical and warranty information included with your product takes priority over website, or communication. If there is a discrepancy between included documentation and what you’ve seen on our website please contact us right away.

Cost of Trades and Installation

There are times when tech support will require a partnership with the customers installation team to troubleshoot. Tech support will provide unlimited support and replace defective parts under warranty. Under no circumstance will Sauna Marketplace be liable for electrician or installer costs. Sauna Marketplace cannot provide on-site technical support in most locations.

Disclaimer: Health Claims

The information and products provided on SaunaMarketplace.com are not intended to diagnose, treat, cure, or prevent any medical condition or disease. The content on this website, including product descriptions and reviews, is for informational purposes only and should not be considered as a substitute for professional medical advice, diagnosis, or treatment. Always consult with a qualified healthcare professional before making any changes to your lifestyle, diet, or exercise routine, or when starting a new treatment or therapy, including the use of saunas.

Wood Products

Custom wood orders are not refundable after the wood shop has made cuts.

Wood is a natural product and impacted by environmental conditions. Our partners do their best to provide the best quality possible but imperfections are possible including splintering, twists, etc. Most of our partners provide extra wood pieces in case any are not useable. Sauna kits may require thoughtful placement to maximize the beauty of the final product. If you feel the quality is lacking please document any damage and email to su*****@**************ce.com as soon as possible.

SaunaMarketplace.com and its affiliates do not make any explicit or implicit health claims regarding the products sold on this website. Any testimonials or product reviews provided by customers are solely the opinions of the individuals and should not be construed as a guarantee of any specific results or health benefits.

By using SaunaMarketplace.com, you acknowledge and agree that you are solely responsible for your own health and well-being and that you have consulted with a healthcare professional before making any decisions related to the use of saunas or sauna products. SaunaMarketplace.com and its affiliates shall not be held liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from the use of any products or information obtained from this website.