Welcome to the Sauna Marketplace Help Center

Get answers to frequently asked questions about orders, shipping, returns, and other customer service topics.

📦 Shipping & Orders

How long does shipping take?

Shipping times vary based on order size—smaller orders typically ship within 3–5 business days, while larger ones may take up to 10 business days.

Where do you ship to?

We ship orders across both the United States and Canada.

How can I track my order?

You can track your order using the tracking number and link provided in your shipping confirmation email.

What if my package is lost or stuck?

If your order is lost or delayed, just email us at su*****@**************ce.com. We’ll look into it right away and send a replacement if necessary.

Can I change my shipping address?

To request changes, contact us at su*****@**************ce.com within 12 hours of placing your order.

Returns & Refunds

What is your return policy?

If you’re not completely satisfied, Sauna Marketplace will gladly refund or exchange any eligible item returned within 30 days of the shipping date—no restocking fees, no hassle (see exclusions in policy). After 30 days, all sales are considered final.

Check our policy here.

How do I start a return or refund?

Please email su*****@**************ce.com with your order number, a brief explanation, and photos if applicable.

How long do refunds take?

Refunds are typically processed within 3–5 business days after we receive the returned item.

What if the item is damaged?

Please send a photo and your order number to su*****@**************ce.com, and we’ll arrange a replacement or refund.

Are returns free?

Customers are typically responsible for return shipping unless the return is due to our error.

🔥 Product & Installation

What types of saunas do you sell?

We offer infrared saunas, traditional wood-burning and electric saunas, as well as outdoor barrel saunas. Each type has its own unique benefits—check the product pages for detailed specs and ideal use cases.

Do your saunas come with installation instructions?

Yes, all of our saunas come with detailed instruction manuals. Some models are designed for easy DIY setup, while others may require installation by a licensed electrician.

Do I need a professional to install a sauna heater?

For electric or wood-burning sauna heaters, we recommend having a certified technician handle the installation to ensure safe and proper wiring.

How do I maintain my sauna?

After each use, clean the interior with a mild solution and avoid harsh chemicals that could damage surfaces. Be sure to check the heater regularly, and consider lightly sanding or oiling wooden parts as needed to keep them in good shape.

💬 Support & Order Info

How can I contact Sauna Marketplace for support?

Email su*****@**************ce.com or use our contact form. We respond within 24 hours on weekdays.

Can I schedule a call or consultation before buying a sauna?

Yes, we offer free consultations to help you choose the right sauna for your space and lifestyle. Just reach out to get started.

Do you offer delivery and setup services?

We provide curbside delivery as the standard option for all orders. If you're interested in white-glove delivery and assembly, please contact us to check availability and get a quote for your area.

Do you offer financing or payment plans?

Yes, we partner with trusted third-party providers like Affirm to offer financing options. You’ll be able to view and select available payment plans during checkout.